Delivery Terms and Conditions

1. Free Delivery Eligibility: Orders exceeding $1000 HKD is qualified for free delivery service.
2. Delivery Area: Our delivery service covers local areas, including Hong Kong Island, Kowloon, and the New Territories (excluding restricted areas or outlying islands). For special warehouse or service entry, please contact our customer service representative.
3. Delivery Charges: Orders below $1000 HKD: Customers have the option to:
   • Pick up their order at our store located at Fortune Metropolis, 6 Metropolis Drive, Hunghom, Kowloon, Hong Kong, at no additional cost.
   • Opt for home delivery by adding a delivery fee of $100 HKD.
4. Delivery Schedule: Deliveries are normally scheduled within 3 to 5 working days from the date of order confirmation.
5. Delivery Hours: Our standard delivery hours are from 9:00 am to 6:00 pm, Monday to Friday.
6. Delivery Requirements:
   • Customers are responsible for providing accurate delivery information to ensure a successful delivery.
   • A recipient must be available at the delivery address to receive the order during the scheduled delivery time.
7. Delivery Confirmation: A confirmation email will be sent once the order has been dispatched for delivery.
8. Order Changes: Any changes to the delivery address or schedule must be communicated at least 24 hours before the scheduled delivery time.
9. Delivery Service Provider: Deliveries are managed by our trusted delivery partners to ensure safe and timely delivery of your order.
10. Additional Points:
• Typhoon and Rainstorm Policy: In the event of a Typhoon Signal No. 8 or a Black Rainstorm Warning, our delivery service will be suspended. The delivery schedule will be rescheduled at your convenience.
• Accessibility: Delivery service is not available for locations that are inaccessible by delivery trucks.
• Goods Inspection and Delivery Responsibility: Upon the arrival of the goods, customers are required to promptly inspect the condition and completeness of the items. Please sign the delivery note as proof of receipt. This signed delivery note serves as evidence of successful goods delivery. The company will not be held responsible for any loss resulting from customers requesting goods to be left outside the door or for any issues or damages after the goods have been delivered. Please note that refunds will not be granted once the delivery note has been signed.
• Incomplete/Incorrect Information: If the delivery information provided by the customer is incomplete or incorrect, the company will not be responsible for any delays in delivery.
• Delivery Area Limitations: Delivery service is limited to local areas, including Hong Kong Island, Kowloon, and the New Territories (excluding restricted areas or outlying islands). For special warehouse or service entry, please contact our customer service representative.
• Non-Qualifying Locations: Delivery service is not available and does not qualify for free delivery to locations with postal boxes, postal codes, buildings without correct street numbers, or where vehicles cannot directly reach. Please take note of this.
• Address Verification: After you place your order, our customer service team will verify your delivery address. If additional delivery charges are required, you will be notified by phone / WhatsApp within 1 to 3 working days. If you are qualified for free shipping conditions, your order will be processed immediately.
11. Contact Information:
    For any delivery-related inquiries, please contact our Customer Service team at info@everriseintl-shop.com/ 93440322.